Aarogya Setu Privacy Policy

Government of India will utilize Arogya Setu application as the frontend health portal for availing healthcare services by citizen. Bouquet of health services including creation of ABHA ID, telemedicine, online appointment in health facilities, and other health service applications will be made available to the citizen through Arogya Setu application. It will facilitate citizen to view his electronic health record by collating health interaction across multiple health facilities (including storing in digital locker) and will allow citizen to share his health records with other duly following consent framework.

Overall ownership of the health data remains with the citizen and Arogya Setu application follows privacy and consent based information sharing as a guiding principle. The aggregate and anonymized data collected in the application can be utilized by the Government for analysis and monitoring of healthcare programs so as to aid policy decisions.

1. INFORMATION COLLECTED AND MANNER OF COLLECTION

Consent based Registration At registration, users are requested to provide the consent for utilizing their aggregated & anonymized data for supporting national health programmes and public policies. A one-time consent for the terms of this Privacy Policy is taken from the user.

When you register on the App, the following information is collected from you and stored securely on a server operated and managed by the Government:

(i) Name
(Ii) Phone Number
(Iii) Age
(Iv) Sex
(V) Profession
Ayushman Bharat Health Account (ABHA) Number Under the Ayushman Bharat Digital Mission (ABDM), Government of India has proposed ABHA (Ayushman Bharat Health Account) address as a unique identifier (self-declared username) that enables you to share and access your health records digitally. ABHA number is a 14-digit number that will uniquely identify you as a participant in India’s digital healthcare ecosystem.

The registration for ABHA is optional and the data shall only be collected & processed with your consent. Creation of Longitudinal health record The ABHA will facilitate the user to link his health record with the ABHA account, thus creating a single point for viewing/accessing/deleting the health data as per users’ convenience. Outcomes for Citizen The Arogya Setu will provide equitable access and availability of multiple healthcare services to citizens. Citizen will be able to generate ABHA ID which can be linked to the health data of the citizen. The linking of ABHA ID will facilitate creation of longitudinal health record of the user which supports accurate diagnosis, precision medicine, increased quality of care, timely response in emergency, lower out of pocket expenses and overall continuum of care across the health spectrum.

The user will be facilitated to book online appointment in health facilities easing registration process, can avail teleconsultation services with medical professionals and specialists from their mobile phones and can get information about government healthcare services. The storage services are provisioned through secured Digi Locker and consent-based framework under this application.

Timely sharing of health record by citizen with medical professionals will support informed clinical decisions further reducing dependency on repeat diagnostics and ensures customized and quality care to patients. With utilization of Telemedicine and remote healthcare interventions, the continuity of treatment to patient can be ensured limiting the repeated visits to health facility by citizen.

2. USE OF INFORMATION

The personal information collected from you at the time of registration, will be stored on the secured/Government approved Server and only be used by the Government in anonymized, aggregated datasets for the purpose of generating reports, heat maps and other statistical visualisations supporting overall healthcare services by Government of India.

3. RETENTION

All information collected at the time of registration will be retained for as long as your account remains in existence. Nothing set out herein shall apply to the anonymized, aggregated datasets or any reports, heat maps or other visualization created using such datasets. The data related to ABHA would be governed by the Data Retention Guidelines and other relevant notifications released and published by ABDM (Ayushman Bharat Digital Mission) from time to time.

4. RIGHTS

As a registered user, you have the right to access your profile at any time and to add, modify or remove any information as applicable. The user will receive notifications as per the notification policy set by user in his mobile phone.

5. DATA SECURITY

The App is equipped with standard security features to protect the confidentiality and security of your information. Data is encrypted in transit as well as at rest. Personal information provided at the time of registration is encrypted before being uploaded to the server where it is stored in a secured encrypted server.

6. DISCLOSURES AND TRANSFER

User can share his health-related information and health status with the practitioner/doctors or anyone duly following the consent framework .

7. GRIEVANCES

For any concerns or questions in relation to this Privacy Policy, you may address the same to:
Mr. R S Mani,
Deputy Director General (DDG) NIC
Email: support[dot]aarogyasetu[at]gov[dot]in)